Return Policy

Return Policy – Skincare

Effective Date: September 16, 2024

  1. Eligibility
    • Returns are accepted within 30 days from the date of purchase.
    • Items must be in their original, unopened condition.
    • Proof of purchase (receipt or order confirmation) is required.

Return Process

    1. Contact Us: Please contact our customer support team at support@bsgaesthetics.com or (818) 252-9557 to initiate a return.
    2. Authorization: You will receive a return authorization number (RA#) and instructions on how to return the item(s).
    3. Packaging: Carefully repackage the item(s) in their original packaging, ensuring they are protected during shipping.
    4. Shipping: Ship the item(s) to the return address provided with your RA#. You are responsible for the cost of return shipping, unless the return is due to our error.

3. Refunds

    • Refunds will be issued to the original method of payment.
    • Processing time for refunds may vary.
    • Shipping costs are typically non-refundable, unless the return is due to our error.
  1. Exchanges
    • Exchanges are subject to availability.
    • Please contact our customer support team to initiate an exchange.
    • You may be responsible for the cost of return shipping and shipping for the new item.
  1. Damaged or Defective Items
    • If you receive a damaged or defective item, please contact us within 7 days of receipt.
    • We will provide instructions for returning the item and will process a replacement or refund.
  1. Exceptions
    • Returns are not accepted for the following items:
      • Opened or used products
      • Custom or personalized items
  1. Questions and Contact For any questions or concerns regarding our return policy, please contact our customer support team at support@bsgaesthetics.com or (818) 252-9557.

Return Policy – Devices

  1. Eligibility
    • Returns of esthetic or medical equipment are not eligible as a result of buyer misuse, mishandling, or using equipment beyond its intended purpose.
    • Returning of equipment is only allowed due to manufacturing defect.
    • In the case of return or exchange request, BSG Aesthetics may ask to inspect the device either ourselves or by third-party to determine if defect is a result of the manufacturing or buyer misconduct.
  1. Return and Exchange Process
    1. Contact Us: Please contact our customer support team at support@bsgaesthetics.com or (818) 252-9557 to initiate a return or exchange.
    2. Authorization: You will receive a return authorization number (RA#) and instructions on how to return the item(s).
    3. Packaging: Carefully repackage the item(s) in their original packaging, ensuring they are protected during shipping.
    4. Shipping: Ship the item(s) to the return address provided with your RA#. You are responsible for the cost of return shipping, unless the return is due to our error.
    5. Exchange: In the case of an agreed upon exchange, it may take up to 4-5 weeks for the buyer to receive a new device. 
  1. Refunds
    • Refunds will be issued to the original method of payment.
    • Processing time for refunds may vary.
    • Shipping costs are typically non-refundable, unless the return is due to our error.

Questions and Contact For any questions or concerns regarding our return policy, please contact our customer support team at support@bsgaesthetics.com or (818) 252-9557.