SHIPPING POLICY

Shipping Policy

Effective Date: September 16, 2024

  1. Shipping Methods and Costs
    • We offer standard, expedited, and overnight shipping. Additional shipping charges may apply based on requested shipping service. 
    • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
    • Shipping rates will be displayed during the purchase process.
  1. Processing Time
    • Orders are processed and shipped based on product(s) purchased and inventory levels. Esthetic and medical devices may take more processing and shipping time due to importing regulations from South Korea.
    • Processing times may vary during peak periods or for custom orders.
  1. Delivery Estimates
    • Delivery times are estimates and may be subject to delays due to factors beyond our control, such as carrier issues or inclement weather.
    • We will provide you with a tracking number so you can monitor the progress of your shipment.
    • Shipping time may vary based on product(s) purchased. If importation is required, we will let you know and give an estimate of arrival.
  1. International Shipping
    • We offer international shipping; however, shipping must be paid for by the buyer regardless of total purchase cost. 
    • Import duties, taxes, and customs fees are the responsibility of the customer.
    • Please check with your local customs office for more information.
  1. Lost or Damaged Packages
    • If your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date.
    • We will investigate the issue and take appropriate action to resolve it.
  1. Shipping Address
    • Please ensure that your shipping address is accurate and complete.
    • We are not responsible for orders shipped to incorrect addresses.   
    • If you need to change your shipping address after placing an order, please contact us as soon as possible.

7. Questions and Contact For any questions or concerns regarding our shipping policy, please contact our customer support team at support@bsgaesthetics.com or (818) 252-9557.